We start a project with the discovery of our client's business objectives. We then translate business objectives into a solution which can give an ROI to the stake holders.
Our approach to Salesforce implementation, including our AppExchange products, is driven by business needs and not by technology.
Launched as the future of CRM, Salesforce Lightning is the new customer experience framework. Migration to Salesforce Lightning is inevitable and therefore it's time to get started now.
CRM applications are at the forefront of a business, be it Sales, Marketing or Service and that automatically means integration with legacy applications like ERP, Billing and Accounting, or Order Processing.
Training and Change Management are essential for successful CRM adoption. We start the process by planning for training right from the time development starts.
Integrate multiple communication channels like voice and chat into the ServiceNow platform using the OpenFrame API. Automate workflows, facilitate customer interactions, and enhance the productivity of employees.
workflowBuilder is an advanced workflow application that allows creation of rules based on simple and advanced criterion and actions.
scriptBuilder enables creating dynamic user-interfaces with criterion based page flows that can execute predefined actions.
leadScorer application enables scoring of leads based on qualitative and quantitative rules.
dataMapper enables mapping of fields between standard and custom objects and their relationships.
Embed real time communications like voice, chat, text and video on Salesforce and ServiceNow platforms using communicationBuilder.
Koncero was founded in 2008 to provide customization services for enterprise platforms such as Salesforce and ServiceNow. We also provide software products and services for Computer Telephony Integration (CTI), community portal development, administration and mobile enablement services.
We have implemented Salesforce for large and medium size companies like Putnam Investments and Associated Press. We have built many portal and web applications for clients such as Digital Mobile and First Mobile.
Our team includes expert enterprise consultants, software developers and project managers. Our model is to provide software products and integration services that tie seamlessly with Salesforce and ServiceNow platforms.